Reid v. RCN Telecom Services, LLC et. al.

Frequently Asked Questions

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If you received a notice about this settlement by email or mail, RCN Telecom’s records indicate you are eligible for a cash payment or (if you’re a current customer) a bill credit at your option, from the Settlement because you were a subscriber to RCN broadband Internet service who was charged and paid a late fee for that service.

You received an email or postcard notice because you have a right to know about the proposed Settlement of this class action lawsuit, and about your options, before the Court decides whether to approve the Settlement. If the Court approves it and after any objections and appeals are resolved, an administrator appointed by the Court will make the payments that the Settlement allows.

This package (this “Long Form Notice”) explains the lawsuit, the Settlement, your legal rights, what benefits are available, who is eligible for them, and how to get them.

The Court in charge of the case is the Superior Court of New Jersey, Mercer County, and the case is pending in front of the Honorable Douglas H. Hurd, P.J.Cv The lawsuit is known as Christian Reid v. RCN Telecom Services, LLC, et al., Docket No. MER-L-315-22. The person who sued is called the Plaintiff, and the parties sued are called the Defendants.

This is a proposed class action on behalf of RCN Telecom broadband Internet customers in the United States who were charged and paid a late fee for that service between August 12, 2014 and April 25, 2022 (the “Class Period”). Specifically, Plaintiff alleges that Defendants charged RCN broadband Internet customers a late fee for that service in a manner inconsistent with RCN Telecom’s own terms and conditions, and in doing so violated New Jersey law, including the New Jersey Consumer Fraud Act, N.J.S.A. § 56:8-1, et seq.; the New Jersey Truth in Consumer Contract, Warranty and Notice Act, N.J.S.A. § 56:12-14, et seq.; and the New Jersey Uniform Declaratory Judgment Act, N.J.S.A. § 2A:16-51, et seq.; and additionally breached the express contract between certain Defendants and their customers. Defendants deny the allegations.
In a class action lawsuit, one or more people called the “Class Representative” or “Lead Plaintiff” sue on behalf of other people who have similar claims. The people together are a “Class” or “Class Members,” and in this case are the “Settlement Class.” The individuals or companies they sued—in this case the companies listed above—are called the Defendants. One Court resolves the issues for everyone in the Settlement Class, except for those people who choose to exclude themselves from the Settlement Class. Judge Douglas H. Hurd is in charge of this case and has certified the lawsuit as a class action for settlement purposes only.
The Court did not issue a final ruling in favor of Plaintiff or Defendants. Instead, the Class Representative and Defendants agreed to enter into the Settlement after an extensive exchange of information and vigorous arms-length negotiations. That way, they avoid litigation costs and burdens, and the people affected by Defendants’ alleged actions will get compensation as soon as possible. The Class Representative, and the attorneys for the Class Representative and the Settlement Class Members (“Class Counsel”), think the Settlement Class Members.

The “Settlement Class” in this case is defined as:

All current and former customers in the United States who received internet services from the RCN Entities and who were charged and paid a late fee between August 12, 2014 and April 25, 2022.

Your receipt of an email or postcard notice indicates that you have been identified as a potential Settlement Class Member because, according to RCN Telecom’s records, you received broadband Internet services from an RCN operating company and were charged and paid a late fee for that service between August 12, 2014 and April 25, 2022.

The complete terms of the proposed settlement are set forth in the Settlement Agreement. This notice provides only a summary of the terms of the settlement.  The capitalized terms as used in this notice have the same meaning as the terms set forth in the Settlement Agreement.

The Settlement provides that Defendants will establish a Settlement Fund valued in the amount of up to $6,650,000. Class Members who were charged and paid late fees for broadband Internet service by an RCN Telecom operating company and who file valid claims will receive their choice of a bill credit (if you’re a current customer) or a check or electronic payment at your option. Refund amounts will depend on three things: (1) whether you choose to receive a bill credit versus a check or electronic payment; (2) when you were a subscriber; and (3) the number of other claimants. 

In addition, the Settlement provides that Defendants will revise the RCN Terms and Conditions and High Speed Internet Service Addendum so as to delete language regarding any delinquency notice or grace period associated with the payment of late fees for Internet service in order to better describe or conform to RCN Telecom’s current billing late fee practice.

If approved by the Court, the Settlement will result in dismissal of this case and final resolution of all claims raised against Defendants.  Such dismissal will release Defendants from liability for the claims in this lawsuit.  

The Settlement provides that Defendants will establish a Settlement Fund valued in the amount of up to $6,650,000. Class Members who file valid claims will receive their choice of a bill credit (if you’re a current customer) or a check or electronic payment.

Refund amounts will depend on three things: (1) whether you choose to receive a bill credit (if you’re a current customer) versus a check or electronic payment; (2) when you were a subscriber; and (3) the number of other claimants. Class Members who are current customers and who choose to receive a bill credit will receive 100% of the allocated loss (as further described below) of his or her late fees paid for Internet service during the Class Period. Class Members who are current customer and who choose to receive a check or electronic payment and Class Members who are former customers will receive 50% of the allocated loss (as further described below) of late fees paid for Internet service during the Class Period.

The allocated loss is calculated as follows: Each current or former Class Member who signed up for service after February 17, 2019 has an allocated loss of 80% of his or her late fees paid for Internet service. Each current or former Class Member who signed up for service before February 17, 2019 and who was a customer anytime on or after that date has an allocated loss of 40% of his or her late fees paid for Internet service. Each former Class Member who signed up for service before February 17, 2019 and who was not a customer anytime on or after that date has an allocated loss of 20% of his or her late fees paid for Internet service.

In the event that the Settlement Fund, net of the cost of settlement administration, attorneys’ fees and costs, and incentive award to the class representative, is not sufficient to enable the above cash payments, the per-claim payment will be decreased on a pro-rata basis.

If you are an eligible Settlement Class Member and you wish to receive a one-time refund, you need to complete and submit a Claim Form in a timely manner. The Claim Form is available here.

The fully completed Claim Form must be submitted online, or via U.S. Mail to the Settlement Administrator at Reid v. RCN Telecom, c/o Kroll Settlement Administration, PO Box 225391, New York, NY 10150-5391.  The deadline for submission of the Claim Form online or by mail is August 23, 2022.  Accordingly, mailed Claim Forms must be postmarked or delivered no later than August 23, 2022, and accurately addressed to the Settlement Administrator.  If you do not participate in the claims process by August 23, 2022, you will not receive any settlement benefits.  You may attend the Court hearing described below if you wish, but your attendance or non-attendance will not affect your eligibility to submit the Claim Form or receive a cash payment or bill credit.  You do not need to appear in Court, and you do not need to hire an attorney in this case.

The Court will hold a hearing on July 29, 2022, to decide whether to approve the Settlement.  If Judge Douglas H. Hurd approves the Settlement, and after that, no appeal is taken, then you will be receiving your payment promptly.  If an appeal is taken, then resolving it may take some time, perhaps up to, or more than, a year.  Please be patient.

If you change your e-mail or postal address before settlement benefits are issued, you should update your information here or by sending a letter to the Settlement Administrator to ensure that you receive your bill credit or cash payment. Remember, bill credits and cash payments will be sent to the e-mail or postal addresses that the Settlement Administrator has on file, so it is important that you update these addresses if they change before the settlement benefits are distributed.

If you are in the Settlement Class definition and do not exclude yourself from the Settlement Class, and the settlement is approved and becomes final, the settlement will be legally binding on you and you will be bound by all judgments entered in the case. In exchange for the settlement benefits, you will release all claims against Defendants about the late fee issues in this lawsuit. The Settlement Agreement describes the claims you are releasing (giving up) by staying in the Settlement Class (called “Released Claims”).

To exclude yourself from the Settlement, you must send a letter by mail to the Settlement Administrator. Your request must include the following:

  1. Your full name, mailing address, telephone number, and email address;
  2. A statement that you want to be excluded from the RCN Late Fee Settlement; and
  3. Your signature.

You must mail your exclusion request, postmarked by July 11, 2022, to:  Reid v RCN Telecom, c/o Kroll Settlement Administration, PO Box 225391, New York, NY 10150-5391 

No.  Unless you exclude yourself, you give up the right to sue Defendants for the late fee claims that the Settlement resolves. If you have a pending lawsuit, speak to your lawyer in that lawsuit immediately.  You must exclude yourself from this Settlement Class to continue your own lawsuit.  Remember, the exclusion deadline is July 11, 2022.  Any exclusion request postmarked after that date will not be valid, and the sender will be a Settlement Class Member and bound by the Settlement, the Settlement Agreement, the Release, and any and all Court orders entered in this Action.


The Court decided that the law firms of DeNittis Osefchen Prince, P.C. of Marlton, New Jersey and Hattis Law PLLC d/b/a Hattis & Lukacs, of Bellevue, Washington are qualified to represent you and all Settlement Class Members. These law firms are called “Class Counsel.” Both firms are experienced in handling similar cases. More information can be obtained about these law firms, their practices, and their lawyers’ experience by contacting the following Class Counsel:

Stephen P. DeNittis,
Esq. Joseph A. Osefchen, Esq.
Shane T. Prince, Esq.
DENITTIS OSEFCHEN PRINCE, P.C.
5 Greentree Centre, Suite 410, Marlton, NJ 08053
(856) 797-9951
Email: [email protected]
Website: www.denittislaw.com

Daniel M. Hattis, Esquire
Paul Karl Lukacs, Esquire
HATTIS & LUKACS
400 108th Ave NE, Suite 500 Bellevue, WA 98004
(425) 233-8650
Email: [email protected]
Website: www.hattislaw.com

Class Counsel have pursued this lawsuit on a contingency basis and have paid all costs of the lawsuit. These attorneys have not yet been paid or recovered any of their costs associated with the lawsuit. As part of the Settlement, Class Counsel will request a payment of 33.33% ($2,216,445.00) of the Settlement Fund for their reasonable attorneys’ fees plus reimbursement of out-of-pocket litigation and costs of $5,310. Class Counsel’s petition for fees and costs will be filed with the Court no later than July 11, 2022, and may be reviewed by any interested party. The Court will make a determination of reasonable attorneys’ fees and costs at the Final Approval Hearing based on Class Counsel’s Application and responses thereto, if any. Defendants are paying the costs of this and other notice to the Settlement Class; they are also paying to administer this settlement. These notice and administrative amounts will come out of the settlement fund for benefits to Settlement Class Members. Finally, no Settlement Class Member will pay anything.

If you are a Settlement Class Member, and have not excluded yourself from the Settlement Class, you can object to the settlement, Settlement Class Counsel’s request for attorneys’ fees and costs, and/or the request for an incentive award for the Plaintiff who brought this lawsuit. To object, you must file with the Court and send to the Settlement Administrator, Class Counsel, and Defendants’ Counsel a written objection which includes the following:

a. The name of this lawsuit: “Christian Reid v. RCN Telecom Services, LLC et al.”;

b. Your full name, mailing address, telephone number, and email address;

c. State whether you are represented by counsel, and if so the identity of such counsel;

d. Provide proof of membership in the Settlement Class;

e. Contain a detailed statement of each objection asserted, including the grounds for objection and reasons for appearing and being heard, together with any evidence and documents in support of the objection; and

f. Your signature or the signature of an individual authorized to act on your behalf.

To be considered by the Court, your objection must be filed with the Clerk of the Court by July 11, 2022, and also must be mailed to the Settlement Administrator postmarked no later than July 11, 2022, with copies to Class Counsel and Defendants’ Counsel at the following addresses:



The CourtSettlement Administrator

Clerk of the Court
Superior Court of New Jersey, Mercer County
175 South Broad Street
Trenton, New Jersey 08608

Reid v. RCN Telecom
c/o Kroll Settlement Administration
PO Box 225391, New York, NY 10150-5391

Class CounselDefendants' Counsel

Stephen P. DeNittis, Esquire
DeNittis Osefchen Prince, P.C.
5 Greentree Centre
525 Route 73 North, Suite 410
Marlton, New Jersey 08053
856-797-9951 (phone)
856-797-9978 (fax)
[email protected]

David E. Sellinger, Esquire
Greenberg Traurig, LLP
500 Campus Drive, Suite 400
Florham Park, NJ 07932
Phone: 973-360-7900
Fax: 973-301-8410

Class Members may object either on their own or through an attorney hired at their own expense.  If an objecting Class Member hires an attorney to represent him or her, that attorney must file with the Court and serve upon Class Counsel and Defendants’ Counsel, a notice of appearance no later than 20 days before the Final Approval Hearing.    

Note that you can ask the Court to deny approval of the settlement by filing an objection, but you can’t ask the Court to order a different settlement; the Court can only approve or reject the settlement that is now before it. If the Court denies approval, no settlement payments or bill credits will be sent out and the lawsuit will continue. If that is what you want to happen, you must object. You have the right to consult with your own attorney, at your own expense, before deciding how best to proceed.

Objecting is simply telling the Court that you do not like something about the Settlement. You can object only if you stay in the Settlement Class. Excluding yourself is telling the Court that you do not want to be part of the Settlement Class or the Settlement. If you exclude yourself, you have no basis to object because the case no longer affects you.
The Court will hold a Final Approval Hearing on July 29, 2022, at 9:00 a.m. ET, via Zoom.  At this hearing, the Court will consider whether the Settlement is fair, reasonable, and adequate.  If there are objections, the Court will consider them.  Judge Douglas H. Hurd will listen to people who have asked to speak at the hearing within the time to do so set by the Court.  At or after the hearing, the Court will also decide whether to approve the Settlement and how much to pay Class Counsel. We do not know how long these decisions will take.
No. Class Counsel will answer any questions Judge Douglas H. Hurd may have. But, you are welcome to come at your own expense. If you send an objection, you may come in person to the Court for the Final Approval Hearing, retain your own attorney to appear for you at the Final Approval Hearing, or not come at all, and the Court will consider your objection.
You may ask the Court for permission to speak at the Final Approval Hearing. To do so, you must send a letter saying that it is your “Notice of Intention to Appear in Christian Reid v. RCN Telecom Services, LLC, et al., Docket No. MER-L-315-22.” Be sure to include your name, address, telephone number, and your signature. Your Notice of Intention to Appear must be postmarked no later than June 2, 2022 and be sent to: (1) the Court at the Superior Court of New Jersey, Mercer County, 175 South Broad Street, Trenton, New Jersey 08608, and to (2) Kroll Settlement Administration, Reid v. RCN Telecom, c/o Kroll Settlement Administration, PO  Box 225391, New York, NY 10150-5391; (3) Stephen P. DeNittis, Esq., DENITTIS OSEFCHEN PRINCE, P.C., 5 Greentree Centre, Suite 410, Marlton, NJ 08053; (4) Daniel M. Hattis, Esq., HATTIS & LUKACS, 400 108th Ave NE, Suite 500, Bellevue, WA 98004; and (5) David E. Sellinger, Esq., GREENBERG TRAURIG, LLP, 500 Campus Drive, Suite 400, Florham Park, NJ 07932. You cannot speak at the hearing if you excluded yourself from the Settlement Class.
If you do nothing – including not completing a claim form – you will be a member of the Settlement Class and will forfeit the opportunity to receive any monetary compensation or bill credit. You will also give up any rights to sue Defendants separately about the claims that have been or could have been asserted in this lawsuit.

The Pleadings, the Settlement Agreement, and other papers filed in this lawsuit are available for your inspection in the Superior Court of New Jersey, Mercer County, 175 South Broad Street, Trenton, New Jersey 08608.

Additional information may be obtained on this Settlement Website.  You may also contact the Settlement Administrator  in writing at Reid v. RCN Telecom, c/o Kroll Settlement Administration, PO Box 225391, New York, NY 10150-5391 .  Additionally, you may contact Class Counsel, whose contact information is listed above, or visit Class Counsel’s website at www.denittislaw.com.  

PLEASE DO NOT TELEPHONE THE COURT OR THE CLERK OF THE COURT.


This website is authorized by the Court, supervised by counsel and controlled by Kroll Settlement Administration. This is the only authorized website for this case.

Mail
Reid v. RCN Telecom c/o Kroll Settlement Administrator
PO Box 225391
New York, NY 10150-5391

Documents

Please read for a full explanation of the settlement and your options and all applicable timelines.

Contact

Contact us with any inquiries, comments, and/or requests.

Submit Claim

Click here to safely and securely submit a Claim Form.

Important Dates

  • Exclusion Deadline

    Monday, July 11, 2022 You must complete and mail your request for exclusion form so that it is postmarked no later than Monday, July 11, 2022.
  • Objection Deadline

    Monday, July 11, 2022 You must mail your objection(s) and/or notice of intent to appear at the Final Approval Hearing so that it/they are postmarked no later than Monday, July 11, 2022.
  • Claim Form Deadline

    Tuesday, August 23, 2022 You must submit your Claim Form online no later than Tuesday, August 23, 2022, or mail your completed paper Claim Form so that it is postmarked no later than Tuesday, August 23, 2022.
  • Final Approval Hearing Date

    Friday, July 29, 2022 The Final Approval Hearing is scheduled for Friday, July 29, 2022. Please check this website for updates.

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